Northumbrian Water tells Darlington customers to boil water

PEOPLE living in parts of Darlington are still being told to boil their water after a reported outage yesterday.

The problem affects thousands of households in the city.

Residents of Darlington were made aware of the problem via social media yesterday afternoon, prompting concern among people using water in the morning.

What caused the problem?

There has been a technical outage at Broken Scar Treatment Works which was reported in the early hours of yesterday morning.

Northumbrian Water says the outage was quickly repaired. However, some of the water left the site without the correct level of disinfection.

What areas are affected?

Houses in postcodes DL1, DL2 and DL3 are affected, mainly in the central part of the borough.

The specific postal codes affected are:

DL1 1**, DL1 2**, DL1 3**, DL1 4**, DL1 5**, DL2 1**, DL2 2**, DL3 0**, DL3 6**, DL3 7**, DL3 8**, DL3 9**.

What should people do?

Guests in these areas are advised, as a precaution, to boil their water before using it for drinking, cooking and preparing food, for pets and cleaning teeth.

Water should be boiled and then allowed to cool and should be stored covered in the refrigerator and used within 24 hours.

Northumbrian Water says it is safe to use central heating or tap water for bathing and bathing, and to flush the toilet as normal.

What is the risk ?

Northumbrian Water says the risk to people is low based on test results so far and the boil advisory remains in place as a ‘precaution’.

He is doing other water quality results and says he will keep customers informed today.

A spokesperson said this morning that he would provide more details on the time scale today.

What is happening in the schools?

Darlington Borough Council emailed headteachers last night about plans to provide water to schools.

Northumbrian Water has announced its intention to provide the equivalent of one 2-litre bottle of water per child to each of the nurseries and schools in the affected area. They are delivered by flatbed trucks for nursery and primary schools and by dump trucks for secondary schools.

The water is first sent to nurseries, then to primary schools and finally to secondary schools.

Some schools have also asked parents to send their children to school with a bottle of water.

How can people keep up to date?

So far information has been shared via social media and the Northumbrian Water website –

Darlington Borough Council said warning/advisory cards fell through letterboxes in Darlington last night with details.

In an emergency call Northumbrian Water on 0345 717 1100.

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